ServiceNow Inc
NYSE: NOW · TECHNOLOGY · SOFTWARE - APPLICATION
Updated 2026-06-12
ServiceNow Inc (NOW) Financial statements
SEC filings — annual and quarterly data.
Income statement — annual
| Item | 2006 | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | $1.90M | $8.80M | $19.30M | $43.33M | $92.64M | $73.40M | $243.71M | $424.65M | $682.56M | $1.01B | $1.39B | $1.93B | $2.61B | $3.46B | $4.52B | $5.90B | $7.25B | $8.97B | $10.98B | $13.28B |
| Revenue growth (YoY) | — | +363.2% | +119.3% | +124.5% | +113.8% | -20.8% | +232.0% | +74.2% | +60.7% | +47.3% | +38.3% | +39.0% | +35.0% | +32.6% | +30.6% | +30.5% | +22.9% | +23.8% | +22.4% | +20.9% |
| Cost of revenue | $700000.00 | $4.60M | $7.90M | $16.19M | $31.57M | $27.90M | $104.01M | $155.26M | $248.78M | $329.41M | $398.68M | $499.77M | $622.66M | $796.64M | $987.11M | $1.35B | $1.57B | $1.92B | $2.29B | $2.98B |
| Gross profit | $1.20M | $4.20M | $11.40M | $27.14M | $61.07M | $45.50M | $139.70M | $269.39M | $433.79M | $676.07M | $991.83M | $1.43B | $1.99B | $2.66B | $3.53B | $4.54B | $5.67B | $7.05B | $8.70B | $10.29B |
| Gross margin | 63.2% | 47.7% | 59.1% | 62.6% | 65.9% | 62.0% | 57.3% | 63.4% | 63.6% | 67.2% | 71.3% | 74.1% | 76.1% | 77.0% | 78.2% | 77.1% | 78.3% | 78.6% | 79.2% | 77.5% |
| R&D | $2.70M | $2.10M | $2.40M | $7.19M | $7.00M | $7.00M | $39.33M | $78.68M | $148.26M | $217.39M | $285.24M | $377.52M | $529.50M | $748.37M | $1.02B | $1.40B | $1.77B | $2.12B | $2.54B | $2.96B |
| SG&A | $2.70M | $8.00M | $14.90M | $28.81M | $9.38M | $42.60M | $34.12M | $61.79M | $96.25M | $126.60M | $158.94M | $210.53M | $296.03M | $339.02M | $454.17M | $597.00M | $735.00M | $863.00M | $936.00M | $1.12B |
| Operating income | $-4.10M | $-5.90M | $-5.90M | $-28.20M | $10.56M | $-4.20M | $-37.58M | $-66.27M | $-151.84M | $-166.37M | $-422.81M | $-101.41M | $-42.43M | $42.00M | $198.86M | $257.00M | $355.00M | $762.00M | $1.36B | $1.82B |
| Operating margin | -215.8% | -67.0% | -30.6% | -65.1% | 11.4% | -5.7% | -15.4% | -15.6% | -22.2% | -16.5% | -30.4% | -5.2% | -1.6% | 1.2% | 4.4% | 4.4% | 4.9% | 8.5% | 12.4% | 13.7% |
| EBITDA | $-3.80M | $-5.90M | $-29.06M | $-27.83M | $11.43M | $-5.00M | $-22.47M | $-47.67M | $-104.42M | $-101.56M | $-333.69M | $49.48M | $161.91M | $302.97M | $452.93M | $729.00M | $768.00M | $1.29B | $2.23B | $3.00B |
| EBITDA margin | -200.0% | -67.0% | -150.5% | -64.2% | 12.3% | -6.8% | -9.2% | -11.2% | -15.3% | -10.1% | -24.0% | 2.6% | 6.2% | 8.8% | 10.0% | 12.4% | 10.6% | 14.4% | 20.3% | 22.6% |
| EBIT | $-4.10M | $-5.90M | $-29.26M | $-28.20M | $9.95M | $-7.00M | $-35.98M | $-71.82M | $-146.48M | $-161.91M | $-416.77M | $-63.42M | $13.71M | $100.47M | $181.93M | $257.00M | $426.00M | $762.00M | $1.76B | $2.26B |
| Interest expense | $200000.00 | $0.00 | $1.23M | $1.23M | $0.00 | $0.00 | $1.60M | $4.93M | $29.06M | $31.10M | $33.28M | $53.39M | $52.73M | $33.28M | $33.00M | $28.00M | $27.00M | $25.00M | $23.00M | $23.00M |
| Income tax | — | — | — | — | — | — | — | — | — | — | — | — | — | — | — | — | — | — | — | — |
| Effective tax rate | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% | 0.0% |
| Net income | $-3.70M | $-5.90M | $-5.90M | $-29.70M | $9.83M | $-6.70M | $-37.35M | $-73.71M | $-179.39M | $-198.43M | $-451.80M | $-149.13M | $-26.70M | $626.70M | $119.00M | $230.00M | $325.00M | $1.73B | $1.43B | $1.75B |
| Net income growth (YoY) | — | -59.5% | +0.0% | -403.5% | +133.1% | -168.2% | -457.4% | -97.4% | -143.4% | -10.6% | -127.7% | +67.0% | +82.1% | +2446.8% | -81.0% | +93.3% | +41.3% | +432.6% | -17.7% | +22.7% |
| Profit margin | -194.7% | -67.0% | -30.6% | -68.6% | 10.6% | -9.1% | -15.3% | -17.4% | -26.3% | -19.7% | -32.5% | -7.7% | -1.0% | 18.1% | 2.6% | 3.9% | 4.5% | 19.3% | 13.0% | 13.2% |
Frequently asked questions
What is ServiceNow Inc's revenue?
ServiceNow Inc's trailing twelve-month revenue is $13.96B, and consensus projects about $29.51B by 2030. Revenue is the top line the whole model builds on, and at this scale the question shifts from how fast it grows to whether margins hold as it compounds.
How profitable is NOW?
In its most recent fiscal year, NOW ran a gross margin of 77.53%, an operating margin of 13.74%, and a net margin of 13.16%. Margins this high mean most of each extra dollar of revenue drops through to profit, which is the signature of real pricing power.
How much free cash flow does NOW generate?
NOW produced $4.58B in free cash flow in its most recent fiscal year. Free cash flow is what is left after running and reinvesting in the business, and it is the cash that actually funds buybacks, dividends, and a stronger balance sheet.
Is NOW's balance sheet healthy?
NOW holds $3.73B in cash and equivalents against $1.49B in long-term debt, on $12.96B of shareholder equity. Cash on hand exceeds long-term debt, so the balance sheet adds little financial risk to the thesis.